Your Privacy Is Important To Us
At Emerald Park Medical and Psychotherapy, your privacy and confidentiality are our highest priorities. We follow all applicable privacy laws in Canada, including the Personal Health Information Protection Act (PHIPA) and PIPEDA, to protect your personal health information.
What Information We Collect
We collect only the information that is necessary to provide you with quality care. This may include your name, date of birth, and contact information, along with relevant details about your medical and mental health history, billing or insurance information, and emergency contact details.
How We Use Your Information
Your personal health information is used solely to support your care and treatment. This includes providing psychiatric and psychotherapy services, coordinating care with other healthcare providers (with your consent), managing appointments, billing, and insurance, and fulfilling legal and regulatory requirements.
Sharing of Information
We do not share your personal health information without your consent, except in circumstances required or permitted by law. This may occur if there is a risk of serious harm to yourself or others, if we are legally obligated to report (such as in matters of child protection or court orders), or when sharing with other healthcare providers directly involved in your care with your permission.
How We Protect Your Information
To safeguard your information, we use secure electronic record systems, encryption whenever possible, and maintain strict confidentiality training for all staff. Paper files are securely stored, and access to both physical and digital records is limited to authorized personnel only.
Your Rights
As a client, you have rights regarding your personal health information. You may request access to your health record, ask for corrections if you believe information is inaccurate, and limit or withdraw consent for the sharing of information, except where disclosure is required by law.
